Experts in Feedback Management - satisfaction barometer and satisfaction Survey implementation specialists
Expert en feedback management - Spécialiste dans la mise en place de baromètre et d’enquête de satisfaction
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AN INTUITIVE & INNOVATIVE SAAS TOOL

(Software as a Service)

Sharing-Data

Multi-channel & multilingual
collection of customer feedback and employee feedback

CLIENT & EMPLOYEE FEEDBACK

Internet - Mobile devices

Internet - Mobile devices

SMS

SMS

Flash Code

Flash Code

Interactive terminal

Interactive terminal

Interactive voice response

Interactive voice response

Phone

Phone

REAL-TIME MONITORING
RESULTS SHARING
ANALYSIS
RESPONSIVENESS
TEAM INVOLVEMENT
UNDERSTANDING

INCREASED

SATISFACTION AND TURNOVER

Implementation of your customer feedback with the main online review websites

(ORM - Online Reputation Management)

tripadvisor
TRUSTPILOT
eKomi
zoover

Advanced functionalities

Multi-user solution

Multi-user solution

Alerts management

Alerts management

Responsive Design

Responsive Design

Automated reports / exports

Automated reports / exports

Review escalation

Review escalation

Semantic analysis

Semantic analysis

The voice of the customer at the Core of your organization

MARKETING CRM

  1. Client knowledge
  2. Innovation sources

OPERATIONNAL STAFF

  1. Customer experience management
  2. Corrective actions to prevent negative online reviews

HR

  1. Employees satisfaction monitoring
  2. Corporate culture improvement
  3. Employees commitment

MANAGEMENT

  1. Prioritize actions that improve loyalty
  2. NPS impact calculation for the financial indicators

COMMUNITY MANAGER

  1. Negative online customer reviews handling

CUSTOMER RELATIONSHIP

  1. Handling of dissatisfied customers to reduce complaints and negative online reviews

Training

We offer various types of training from the mastering of our solution to the results analysis.
Contact us for more information.